Privacy Policy

1. Who We Are

rank1gear is an independent provider of digital gaming services. This Privacy Policy explains how we collect, use, and protect information when you use our website (rank1gear.com) or purchase our services.

2. Information We Collect

We may collect the following types of information:

• Order data: your in-game username, server/realm, and order details needed to fulfill your purchase
• Contact data: Discord tag or email address if you contact our support
• Payment data: handled entirely by our payment provider (PayPal and the methods it supports). We never see or store your card details.
• Technical data: basic, non-identifying information needed to operate the website (such as session and shopping-cart state)

3. How We Use Your Information

We use collected information to:

• Process and fulfill your orders
• Contact you about your order status via Discord or live chat
• Respond to support requests
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Retention

Order data is retained for up to 12 months for support and dispute resolution purposes. You may request deletion of your data at any time by contacting us via live chat.

5. Cookies

We use essential cookies to maintain your session and remember your shopping cart — these are required for the website to work. We also use a third-party live-chat service (Crisp) which may set its own cookies. We do not currently use advertising or cross-site tracking cookies. You can accept or decline non-essential cookies via the consent banner, or disable cookies in your browser settings (which may affect website functionality).

6. Third-Party Services

We use the following third-party services which have their own privacy policies:

• PayPal — payment processing
• Supabase — order data storage (GDPR-compliant)
• Crisp — live chat support

7. Your Rights

Under GDPR and applicable data protection laws, you have the right to access, correct, or delete your personal data. To exercise these rights, contact us via live chat on our website.

8. Contact

For privacy-related questions or data requests, please contact us via the live chat on our website.